Service catalogue
Global Information Services (GIS) supports the research, learning, teaching and administrative activities of students and staff across the University by providing effective and integrated learning, technology, audio visual and library services, either directly or through external partners.
The GIS service catalogue is the single source of accurate information on all services offered by Global Information Services at Heriot-Watt University.
Global IS have adopted ITIL to guide us in providing services and as sector best-practice. ITIL defines a service catalogue as a centralised database of accurate information about active IS service offerings. In simpler terms, it is our shop window from where end users (internal or external) can find essential information on the information services provided to them by the directorate.
The service catalogue is grouped into categories, campuses and how services support Strategy 2025. It can also be searched across all services.